Of course shipping perishable food is super hard! You have to find a way to create a package that is not too heavy while including enough dry ice to ensure it stays frozen. Luckily we spent years perfecting our process to ensure the food gets to you frozen.
That does not mean there are not mistakes that get made, but we do a pretty good job!
Each shipment will come in an insulated box which may or may not have dry ice left. If there is not any dry ice but the shape of the nuggets are still firm than we used the perfect amount of drive ice and it finished evaporating just before you opened the box. If there is still dry ice in the box, carefully remove the extra using gloves and put it outside in a trash can.