How We Ship
How is raw pet food shipped to me?
Each shipment containing frozen product will come in an insulated box with dry ice. If there is not any dry ice but the shape of the nuggets are still firm, then we used the perfect amount of dry ice and it finished evaporating just before you opened the box. If there is still dry ice in the box, carefully remove the extra ice using gloves and put it in the sink to melt. You will receive an email with the tracking information once your order ships from our warehouse in Tulsa, OK. You do not need to be home to claim your package.
⚠️ Important Notice: Frozen Raw Pet Food Package Protection ⚠️
Our frozen raw pet food is a perishable item and requires special handling during shipping. To protect your purchase, we highly recommend keeping the Saved.By package protection active. If you choose to remove this protection, please be aware that you will assume full responsibility for any loss, damage, or spoilage that may occur during transit. For the best experience and peace of mind, please leave the package protection in place. Thank you for helping us ensure your pet’s food arrives fresh and ready!
How much does shipping cost?
Our order minimums that qualify your order for free shipping are as follows, excluding Alaska, Hawaii, and Puerto Rico:
- 3 pack bundle of frozen 5lb nuggets ships free
- Order (3+) bags of our freeze-dried original diet
- Order (2+) bundles of freeze-dried Quest cat food
- 4 pack bundle of frozen raw cat food ships free
- 20 lb bulk boxes ship free
For all orders under the minimums listed above, shipping will be calculated at checkout based off of the amount of food ordered and shipping distance.
How long does it take to get my order?
Freeze-dried product is shipped on Thursdays and Fridays.
We ship frozen orders out Mon-Thurs in order of shipping radius. Our shipping facility is in Tulsa, OK. Orders that have a 4 day transit time ship out first on Mondays, followed by orders that have a transit time of 3 days on Tuesday/Wednesday, and orders with a transit of 1 to 2 days are shipped on Wednesday/Thursday. Orders are delivered between Thursday-Saturday.
How do I cancel my order?
To cancel an order that has already processed, please reach out to us directly at help@rawpetfood.com or (855) 720 - 9888 with your order number.
- If your order has already been packed up, we are no longer able to cancel it.
- Please note that canceling a subscription will NOT automatically cancel an order that has already processed.
What if my order arrived defrosted?
If your order arrived with the food warm to the touch or no longer holding shape, take photos right away and email help@rawpetfood.com. We will work with your to reach a positive resolution.
