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You deserve an UPGRADE so that is what we are giving you! The new RawPetFood.com has an improved look and features to make your life easier.
You deserve an UPGRADE so that is what we are giving you! The new RawPetFood.com has an improved look and features to make your life easier.

How We Ship

Raw Pet Food Never Delivered so Good

Of course shipping perishable food is super hard! You have to find a way to create a package that is not too heavy while including enough dry ice to ensure it stays frozen. Luckily we spent years perfecting our process to ensure the food gets to you frozen.

That does not mean there are not mistakes that get made, but we do a pretty good job!

Each shipment will come in an insulated box which may or may not have dry ice left. If there is not any dry ice but the shape of the nuggets are still firm than we used the perfect amount of drive ice and it finished evaporating just before you opened the box. If there is still dry ice in the box, carefully remove the extra using gloves and put it outside in a trash can.

How long does it take to get my order?

All orders ship out between Monday and Wednesday with Tuesday being the day we ship most orders. If you did not select to have expedited shipping than the shipment will be via FedEx Ground. To find the ESTIMATED day your order will ship to you, first determine the Ground Shipping Days and then use the chart below to find your ESTIMATED delivery day based on when you order your food.

FEDEX GROUND SHIPPING DAY CHART

ESTIMATED DELIVERY DAY CHART

Day You Order 1 Day Ship 2 Day Ship 3 Day Ship 4 Day Ship

Monday

Deliver Wed

Deliver Thur

Deliver Fri

Deliver Sat

Tuesday

Deliver Thur

Deliver Fri

Deliver Sat

Deliver Fri Following Week

Wednesday

Deliver Fri

Deliver Sat

Deliver Fri Following Week

Deliver Fri Following Week

Thursday

Deliver Sat.

Deliver Wed Following Week

Deliver Thur Following Week

Deliver Fri Following Week

Friday

Deliver Tue Following Week

Deliver Wed Following Week

Deliver Thur Following Week

Deliver Fri Following Week

Saturday

Deliver Tue Following Week

Deliver Wed Following Week

Deliver Thur Following Week

Deliver Fri Following Week

Sunday

Deliver Tue Following Week

Deliver Wed Following Week

Deliver Thur Following Week

Deliver Fri Following Week

What if my order arrived defrosted?

If your order arrived without dry ice and the nuggets were smashed together, no longer holding their shape, then take photos right away and email help@rawpetfood.com. We will work with your to get a replacement order or credit. Please see our Return Policy for more on getting credited for damaged food.

GOOD FOR PETS AND THE GROUND THEY WALK ON