How We Ship
How is raw pet food shipped to me?
Each shipment containing frozen product will come in an insulated box with dry ice. If there is not any dry ice but the shape of the nuggets are still firm, then we used the perfect amount of dry ice and it finished evaporating just before you opened the box. If there is still dry ice in the box, carefully remove the extra ice using gloves and put it in the sink to melt. There is an option to add additional dry ice at checkout. You will receive an email with the tracking information once your order ships from our warehouse in Tulsa, OK. You do not need to be home to claim your package.
How much does shipping cost?
Our order minimums that qualify your order for free shipping are as follows, excluding Alaska, Hawaii, and Puerto Rico:- 3 pack bundle of frozen 5lb nuggets ships free
- Order (3+) bags of our freeze-dried original diet
- Order (2+) bundles of freeze-dried Quest cat food
- 20 lb bulk boxes ship free
For all orders under the minimums listed above, shipping will be calculated at checkout baesd off of the amount of food ordered and shipping distance.
How long does it take to get my order?
We ship frozen orders out Mon-Thurs in order of shipping radius. Our shipping facility is in Tulsa, OK. Orders that have a 4 day transit time ship out first on Mondays, followed by orders that have a transit time of 3 days on Tuesday/Wednesday, and orders with a transit of 1 to 2 days are shipped on Wednesday/Thursday. Orders are delivered between Thursday-Saturday.
What if my order arrived defrosted?
If your order arrived with the food warm to the touch or no longer holding shape, take photos right away and email help@rawpetfood.com. We will work with your to reach a positive resolution.
If your food looks like this and is cool to the touch, then it is ok to feed
